Comcast Business - Enterprise Account Manager 2

Comcast - York, PA

Full-time - Mid Level

York, PA

11-50 employees

Broadcasting and Content Providers

About the position

The position involves providing strategic account management and financial sales leadership for a portfolio of mid-market customers at Comcast. The role focuses on developing account strategies, identifying revenue opportunities, and ensuring customer satisfaction while meeting annual revenue and retention objectives.

Responsibilities

• Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
• Proactively engage customers to understand their changing business needs and identify upselling/cross-selling opportunities.
• Renew customer contracts to protect and grow existing revenue streams.
• Maintain excellent knowledge of the company's products/services and pricing practices to effectively position them with assigned accounts.
• Initiate and deliver proposed solutions to meet customer needs related to various Business Class products.
• Maintain customer satisfaction and serve as the primary escalation point for customer issues.
• Coordinate efforts with internal teams to ensure effective resolution of customer issues.
• Manage the execution and delivery of sales and services to local and regional accounts in the Enterprise and mid-market segment.
• Collaborate with Sales, Finance, and Operations leadership to develop account management plans and strategies.
• Position and sell Company Business Class services across multiple organizational levels, including C-level personnel.
• Manage existing revenue, sales opportunities, quota, funnels, and forecasts consistent with corporate goals.

Requirements

• Bachelor's Degree preferred, or a combination of coursework and experience, or extensive related professional experience.
• 7-10 years of relevant work experience.
• Excellent written and oral communication skills.
• Strong interpersonal skills and planning, presentation, and organizational skills.
• Ability to exercise independent judgment and discretion in significant matters.

Nice-to-haves

• Experience in account management within the telecommunications or media industry.
• Familiarity with advanced voice, Metro Ethernet, SD-WAN, and other business class products.

Benefits

• Commission eligibility for sales positions under applicable plans.
• Bonus eligibility for non-sales positions.
• Best-in-class benefits including physical, financial, and emotional support options.