Command Center Associate

$31,512 - $31,512/Yr

Floor & Decor - Gretna, LA

Part-time,Full-time - Entry Level

Gretna, LA

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Command Center Associate at Floor & Decor is responsible for greeting customers and managing the customer storage pick-up process. This role is available in both full-time and part-time capacities, with a focus on ensuring a smooth and efficient experience for customers picking up their storage orders. The associate will also be expected to demonstrate product knowledge and adhere to company standards in customer service and safety procedures.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company's car topper program.
• Demonstrate knowledge and comply with the company's phone answering standard operating procedures (SOP).
• Verify the identity of the person picking up the storage buy order(s) to ensure he/she is authorized to do so.
• Obtain the required customer information on all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Comply with the company's safety standard operating procedures for lifting practices.
• Be an expert in all product knowledge and assist customers with product questions and selections.
• Clean and stock products according to Floor & Décor's brand standards.
• Act and work in a manner that is consistent with the company's core roles.

Requirements

• 1 year of retail sales experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills with the ability to work with all levels of store management and store associates.
• Strong computer skills and internet project coordination experience.
• Must be a self-starter and work well in a fast-paced environment.

Benefits

• Employee stock purchase plan
• Company car
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Volunteer time off
• Opportunities for advancement
• Referral program