Edward Jones - St. Louis, MO
posted 4 months ago
At Edward Jones, we are excited to welcome a Command Center Operations Analyst I to our team. This role is pivotal in supporting our enterprise, client/server, and network operations, ensuring that we deliver quality solutions to our clients and branch offices. As part of a modern, cloud-based architecture initiative, you will be involved in a variety of professional, technical, and analytical duties that are essential for maintaining the integrity and performance of our systems. This position is designed for those who thrive in a fast-paced environment and are eager to contribute to the technological advancements that enhance client experiences. In this overnight position, you will work from Monday to Thursday, from 10 PM CST to 8 AM CST. Your responsibilities will include analyzing, detecting, identifying, and correcting technical problems across various digital platforms. You will support networking technologies such as LAN/WAN, DNS, and TCP/IP, as well as system administration for both Linux and Windows operating systems. Additionally, you will monitor and collect data on system performance, schedule vendor maintenance, and perform change functions to ensure maximum reliability and performance. You will also be responsible for developing and maintaining documentation for the Command Center, facilitating incident triage resolution in bridge/war rooms, and collaborating with other technical resources to create world-class experiences for our clients. This role is an excellent opportunity for individuals who are passionate about technology and want to be part of a team that is committed to innovation and excellence in client service.