JPMorgan Chase - Tampa, FL
posted 4 months ago
Do you want a challenging and rewarding opportunity working with Merchant clients? Join our team as a Commerce Implementations Lead! As the Commerce Implementations Lead in the Merchant Services Team, you will lead a team responsible for onboarding Merchant clients on our modernized technology stack. You will manage a team of experts, oversee the onboarding of Merchant clients onto the company's technology stack, and coordinate all aspects of the implementation life cycle. You will also interact with and support Business Development, Relationship Managers, and their leadership, building strong relationships based on trust and accountability. In this role, you will drive the performance of individual team members on a weekly basis with a focus on skillset progression and individual career development. You will provide regular feedback, coaching, and performance excellence adhering to the performance management cycle. Additionally, you will manage the onboarding process from discovery through completion with a focus on quality and timeliness. Maintaining effective and standard operating procedures, processes, and job aides in conjunction with guidelines will be crucial. You will serve as the first point of contact for escalations to manage client issues and drive to resolution. Promoting change by partnering with key stakeholders and cross-functional teams to identify process improvement opportunities and deliver efficiencies will be a key part of your responsibilities. You will compile reporting on onboarding results, intake queues, opportunities for efficiency, and performance improvement to be communicated to senior leadership on a recurring basis. Navigating systems and tools, operating within established risk parameters/tolerances, and meeting internal/external risk and compliance obligations, including completion of required training, will be essential. You will assist in building out a strategic vision for your segment and drive initiatives to optimize intake and onboarding processes through automation, innovation, and efficiencies. Partnering closely with the Business Development, Client Consulting, Relationship and Account Management, Risk, Controls, Technical Implementations, and other business groups across the organization as needed to ensure client business requirements are met and delivered in an on-time, efficient manner and with quality will be part of your daily activities. You will also drive timely deliverables from SMEs within your group and oversee escalations and special projects geared toward improving processes and procedures. Fostering a collaborative, diverse, and inclusive environment will be a priority.