Commercial Account Manager

$110,000 - $130,000/Yr

Culture Amp - Chicago, IL

Full-time - Mid Level

Remote - Chicago, IL

5,001-10,000 employees

About the position

As a Commercial Account Manager at Culture Amp, you will be instrumental in nurturing and enhancing relationships with HR and executive teams of our customers. Your role will focus on identifying growth opportunities within our SaaS solutions, ensuring customers maximize the value of our offerings while achieving their strategic goals. You will also be responsible for managing account volume effectively and driving efficiency in customer engagement.

Responsibilities

• Develop a comprehensive understanding of customers' unique business needs and industry trends.
• Identify and prioritize opportunities to increase product adoption and enhance customer satisfaction.
• Deepen connections across various levels within customer organizations to promote widespread adoption of solutions.
• Conduct in-depth research on customers' businesses to bring valuable insights to meetings.
• Use layered, open-ended questions to uncover customers' objectives and challenges.
• Develop strategic account plans that emphasize efficiency and volume.
• Utilize CRM and sales tools to manage account activity and track progress.
• Collaborate with cross-functional teams to streamline processes and enhance customer experience.
• Identify and implement strategies to improve account management processes.
• Regularly track account metrics and performance indicators to assess efficiency and customer satisfaction.

Requirements

• 4-6 years of experience in revenue growth roles focused on expansion and customer-facing responsibilities.
• Proven background in the SaaS industry, particularly within HR Tech or related fields.
• Strong ability to identify and create opportunities for account expansion.
• Exceptional communication and presentation skills, especially with HR professionals and executives.
• Experience building and managing relationships within small to medium organizations.
• Familiarity with sales methodologies, such as MEDDPICC.
• Proficiency in leveraging data and analytics for decision-making.
• Skilled in understanding diverse buyer personas and assessing business opportunities.
• Demonstrated success in cross-selling, upselling, and growing existing accounts.

Nice-to-haves

• Active Listening
• Growth Mindset
• Relationship Building
• Time Management
• Prioritization
• Deep Discovery Questioning
• Sales Process and Pipeline Management
• Process Optimization

Benefits

• Employee Share Options Program
• Access to external providers for mental wellbeing and coaching support
• Monthly Camper Life Allowance
• Team budgets for team building activities
• Intentional quarterly wellbeing pauses
• Extended year-end breaks
• Excellent parental leave and in-work support program
• 5 Social Impact Days a year
• MacBooks and work from home office budget
• Medical insurance coverage for you and your family