Commercial and Industrial - Field Operations Auditor

$40,000 - $55,000/Yr

Franklin Energy / AM Conservation - Detroit, MI

Full-time - Entry Level

Detroit, MI

1,001-5,000 employees

About the position

The Field Operations Auditor at Franklin Energy / AM Conservation plays a crucial role in ensuring the quality and efficiency of field operations. This position involves conducting on-site inspections, communicating findings to management, and assisting in the development of quality assurance policies. The auditor will work closely with the Operations Manager and engage with clients to report on operational successes and challenges, contributing to the continuous improvement of the company's programs.

Responsibilities

• Schedule and conduct on-site inspections to verify work completed by Trade Allies and internal staff meet client and corporate expectations/set quality standards
• Assist with the creation of new QA policies and procedures as needed
• Highly organized, and efficient with scheduling of visits including grouping of visits geographically
• Communicate findings/discrepancies to Managers that require additional follow up
• Assist in process improvements to ensure quality within and across programs
• Daily travel to pre-scheduled appointments
• Prepare weekly activity reports and track progress towards program goals
• Data entry into tracking systems
• Ensure the meeting of customer specifications and company quality standards
• Complete special projects as assigned
• Complete and maintain all required paperwork, records, documents, etc.
• Follow and comply with all safety and work rules and regulations

Requirements

• High School diploma or equivalent
• One to three years of experience in basic wiring, lighting, HVAC, troubleshooting and other technologies installed in residential, commercial and industrial facilities
• Previous customer service experience
• Strong customer service and communication skills
• Detail-oriented, organized, self-starter, and ability to prioritize workload
• Proficient in Microsoft Office, specifically Word, Excel and Outlook
• Strong data entry skills in entering information in tracking systems/databases
• Ability to communicate effectively, both verbally and in writing with customers, clients and employees
• Ability to analyze and interpret data and solve practical problems
• Knowledge of mathematical concepts such as fractions, percentages and ratios
• Reliable transportation
• Valid driver's license