Commercial/Business Banking Collection - Operations Section Manager

$75,000 - $95,000/Yr

KeyBank - Amherst, NY

Full-time - Mid Level

Amherst, NY

Credit Intermediation and Related Activities

About the position

The Commercial/Business Banking Collection - Operations Section Manager at KeyBank is responsible for leading the Collections team to mitigate bank delinquencies and losses. This role focuses on driving strategy and process optimization within the Commercial/Business Banking Collection Operations, ensuring compliance with regulations, and enhancing the corporate client experience. The manager will oversee a team of 10-15 associates, implement continuous improvement initiatives, and maintain strong partnerships with various internal departments.

Responsibilities

• Direct strategy and process execution for the Collections team.
• Analyze and devise strategies to mitigate bank losses and improve customer experience.
• Assist with hiring diverse professionals and build a high-performing team.
• Accountable for achieving productivity, quality, and service level goals.
• Implement and manage projects or continuous improvement initiatives.
• Monitor and track key performance indicators and production activities.
• Build relationships with Line of Business, Risk, Compliance, and Servicing partners.
• Coach and develop teams to improve operational efficiency and reduce turnover.
• Communicate company goals, policies, and procedures to team members.
• Ensure compliance with laws and regulations governing consumer collection functions.

Requirements

• 2+ years of prior supervisor/management experience in a financial services institution.
• Prior experience in collections and/or default processes preferred.
• Excellent analytical and problem-solving skills.
• Ability to identify gaps in processes and build proper controls.

Nice-to-haves

• Experience in financial report writing.
• Familiarity with risk management in financial services.

Benefits

• Base salary range of $75,000 to $95,000 annually.
• Eligibility for short-term and deferred incentive compensation.
• Flexible work options including mobile or home-based work.