Wells Fargo - Chandler, AZ
posted about 2 months ago
Full-time
Chandler, AZ
Credit Intermediation and Related Activities
About the position
Wells Fargo is seeking a Commercial Collections Representative in the Transactions & Processing division of Wholesale Lending Operations. This role is responsible for analyzing and managing delinquent commercial business loans, including account analysis, negotiation, and execution of strategies for long-term resolution. The representative will handle a medium to high-risk portfolio, requiring special handling and research, while collaborating with peers and internal customers to achieve goals.
Responsibilities
- Analyze and manage delinquent/problem commercial business loans.
- Support, review, and negotiate a medium to high-risk portfolio of complex delinquent loans.
- Research credit and account information, handle workout and restructuring of problem loans.
- Review account equity to determine loss projections.
- Monitor portfolio for policy compliance and adherence to risk ratings.
- Assist in the training of entry-level staff and conduct issue-specific training with the manager.
- Utilize knowledge of company policies and procedures to execute tasks effectively.
- Collaborate and consult with peers, colleagues, and managers to resolve issues.
Requirements
- 2+ years of Commercial Collections experience or equivalent work experience, training, military experience, or education.
- Excellent verbal, written, and interpersonal communication skills.
- Strong customer service skills with the ability to actively listen and respond appropriately.
- Excellent critical thinking and problem-solving skills.
- Sound analytical skills with high attention to detail and accuracy.
- Intermediate Microsoft Office skills (Word, Excel, and Outlook).
- Ability to navigate multiple computer systems and applications.
Nice-to-haves
- Collections experience
- A BS/BA degree in accounting, finance, or economics
- Accounting experience, accounts receivable or accounts payable
- Customer service/Customer Care experience
- Ability to work effectively and independently in a team environment.
Benefits
- Diversity and inclusion initiatives
- Employee support programs
- Drug and alcohol-free workplace policy
