PNC - Horsham, PA
posted 18 days ago
Full-time - Mid Level
Horsham, PA
Credit Intermediation and Related Activities
About the position
The Commercial Collections Work Lead within PNC's Vendor Finance organization is responsible for overseeing operations workflow, assisting the team with executing complex transactions, and resolving escalated issues. This role requires a strong background in default loan management and supervisory experience, with a focus on delivering excellent customer service and managing risks effectively.
Responsibilities
- Oversees operations workflow and assists team with executing complex transactions/processes.
- Monitors and coordinates operations workflow and resolves escalated issues.
- Partners internally to identify, resolve, and provide guidance regarding escalations.
- Coaches team members and provides applicable training.
- Leads team huddles/meetings and/or continuous improvement sessions.
- Provides consultation and advice to internal and external customers.
- Reviews existing processes and drives improvements/implementation.
- Participates in risk mitigation activities.
- Assists Supervisor and Manager with daily reports and management of team.
Requirements
- Minimum 5+ years of back-end default loan expertise, including default loan strategy, problem loan management, loss mitigation, delinquency, and charge-off.
- Minimum 2 years of previous supervisory experience and/or management support as team lead.
- Strong Excel skills for reporting and analytics, including generating reports, pivot tables, and data manipulation.
Benefits
- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Paid holidays
- Occasional absence days
- Vacation days based on career level and years of service
