Commercial Customer Portals Technical Product Manager, Material Store

GE Aerospace

Full-time

Transportation Equipment Manufacturing

About the position

The Commercial Customer Portals Technical Product Manager will oversee the strategic direction and operational execution of product management for the team's portfolio. This role focuses on ensuring seamless integration and alignment among various stakeholders, including Product Managers, Technical Anchors, Service Owners, and Developers, to deliver product features and functionality effectively.

Responsibilities

• Implement Lean methodologies to review and update SAP standard operating procedures.
• Participate in Kaizen events related to the Commercial Customer Portals.
• Work with Product Teams to improve processes based on incoming tickets and requests.
• Review team work to ensure compliance with Standard Operating Procedures.
• Suggest continuous improvement changes to address common tickets and issues.
• Ensure timely resolution and communication of all tickets, projects, and activities.
• Plan budgets for yearly Purchase Order renewals and review team capacity for changes.
• Prioritize and manage work on ad-hoc tickets, periodic activities, and small projects.
• Lead regular and ad-hoc meetings to encourage standard work processes.
• Maintain documentation on products, including end user training and data flows.
• Partner with Business teams to document requirements and test prior to implementation.
• Drive successful execution of requirements with UX, Engineering, and Architecture teams.
• Define the Product North Star Vision and multi-year roadmap with key stakeholders.
• Coordinate MYGEHonda portal activities with application owners.
• Ensure portal compliance with ITC Sanctions.
• Address tickets, issues, and new requirements with Portal stakeholders within agreed timelines.
• Drive consistency across the TPM organization and cross-train on additional products.
• Implement standard work within the CCP team, including project and KPI report outs.
• Document in Rally Feature Sets, Features, User Stories, and other artifacts.

Requirements

• Bachelor's degree from an accredited university or college with a minimum of 4 years of professional experience, OR an associate's degree with a minimum of 7 years of professional experience, OR a High School Diploma with a minimum of 9 years of professional experience.
• Minimum 3 years of professional experience in Technical Product, Project, or Program Management roles.

Nice-to-haves

• Good communication and interpersonal skills to collaborate with peers and leadership.
• Experience with Lean practices including Kaizens and VSMs.
• Extensive experience in solving challenging issues in high-pressure environments.
• Agile experience including Rally, Feature Set, Feature and User Story writing, and Sprint planning.
• Flexibility to travel up to 20% as required to support business efforts.

Benefits

• Professional development opportunities
• Challenging career paths
• Competitive compensation