Commercial Customer Success Manager - SF

$110,000 - $135,000/Yr

Sigma Computing

Full-time - Mid Level

Publishing Industries

About the position

The Customer Success Manager at Sigma Computing plays a crucial role in ensuring customers maximize the value from the analytics and business intelligence platform. This position focuses on strategic account management, improving Net Dollar Retention (NDR), and fostering strong relationships with key decision-makers. The role involves leveraging analytics expertise to guide customers, advocating for their needs within the product team, and designing educational initiatives to enhance product adoption.

Responsibilities

• Build and maintain strong relationships with decision-makers and influencers within high-value customer accounts.
• Leverage analytics expertise to guide customers in optimizing their use of Sigma Computing's platform.
• Develop and implement strategies aimed at maximizing Net Dollar Retention (NDR).
• Identify opportunities for upselling and cross-selling, and reduce churn through proactive engagement.
• Serve as the bridge between customers and the product team, advocating for features and enhancements that drive satisfaction.
• Collaborate with customers to develop and execute success plans that align with their business goals.
• Design and deliver training sessions, webinars, and workshops to increase product knowledge and engagement.

Requirements

• Bachelor's or Master's degree in Business, Analytics, Computer Science, or a related field.
• 4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
• Strong analytical skills with a proven ability to solve complex problems using data.
• Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
• Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
• Experience with SQL, data visualization tools, and cloud-based analytics platforms (Snowflake, Databricks, Redshift, BigQuery).
• ETL experience.
• Experience implementing production business intelligence solutions.
• Startup experience.

Nice-to-haves

• Experience with AI tools and forecasting capabilities.
• Familiarity with embedded analytics capabilities.

Benefits

• 401(k)
• Flexible spending account
• Health insurance
• Stock options
• Equity
• Generous health benefits
• Flexible time off policy
• Paid bonding time for all new parents
• Commuter and FSA benefits
• Lunch Program
• Dog friendly office