Commercial Customer Success Manager

$110,000 - $135,000/Yr

Sigma Computing - New York, NY

Full-time - Mid Level

New York, NY

Publishing Industries

About the position

The Customer Success Manager role at Sigma Computing is essential for ensuring customers maximize the value from the platform, focusing on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives. This in-office position in New York requires a deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma's services.

Responsibilities

• Build and maintain strong relationships with decision-makers and influencers within high-value customer accounts.
• Leverage analytics expertise to guide customers in optimizing their use of Sigma Computing's platform.
• Develop and implement strategies aimed at maximizing Net Dollar Retention (NDR).
• Identify opportunities for upselling and cross-selling while reducing churn through proactive engagement.
• Serve as the bridge between customers and the product team, advocating for features and enhancements that drive satisfaction.
• Collaborate with customers to develop and execute success plans that align Sigma's capabilities with their business goals.
• Design and deliver training sessions, webinars, and workshops to increase product knowledge and engagement.

Requirements

• Bachelor's or Master's degree in Business, Analytics, Computer Science, or a related field.
• 4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
• Strong analytical skills with a proven ability to solve complex problems using data.
• Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
• Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
• Experience with SQL, data visualization tools, and cloud-based analytics platforms (Snowflake, Databricks, Redshift, BigQuery).
• ETL experience.
• Experience implementing production business intelligence solutions.
• Startup experience.

Nice-to-haves

• Experience with cloud-based analytics platforms such as Snowflake, Databricks, Redshift, or BigQuery.
• Familiarity with ETL processes.
• Experience in a startup environment.

Benefits

• 401(k)
• Flexible spending account
• Health insurance
• Stock options
• Equity
• Generous health benefits
• Flexible time off policy
• Paid bonding time for all new parents
• Commuter and FSA benefits
• Lunch Program
• Dog friendly office