Commercial Data & Veeva CRM Analyst

Almirall Hermal - Malvern, PA

Full-time

Remote - Malvern, PA

About the position

The Commercial Data and Veeva CRM Analyst will play a crucial role in supporting business decision-making through insightful analysis of commercial sales and market data. This position is responsible for identifying trends, forecasting demand, and evaluating the effectiveness of sales and marketing strategies. The analyst will also administer, configure, and support the Veeva CRM system, ensuring it is optimized to meet business processes and objectives. This role offers a hybrid work model, allowing flexibility to work from the Malvern, PA headquarters or remotely, catering to individual preferences. In this position, the analyst will develop and maintain sales reporting and executive dashboards, collaborating closely with sales, marketing, and IT teams to gather and document business needs. They will translate these needs into technical specifications and develop reports and dashboards that provide insights into sales and marketing performance. Regular quality checks will be conducted to ensure data integrity and compliance with company policies. Additionally, the analyst will monitor and report on competitors' strategies and market activities to inform strategic planning. The role also involves preparing detailed reports and presentations for management, highlighting business performance, market trends, and strategic opportunities. The analyst will be responsible for administering and configuring the Veeva CRM system to meet business requirements, troubleshooting and resolving any issues that arise, and providing ongoing support and training to end-users to ensure proficiency in using the Veeva CRM system.

Responsibilities

• Analyze commercial sales and market data to identify trends, forecast demand, and evaluate the effectiveness of sales and marketing strategies.
• Develop and maintain sales reporting and executive dashboards.
• Collaborate with sales, marketing, and IT teams to gather and document business needs and translate them into technical specifications.
• Develop and maintain reports and dashboards to provide insights into sales and marketing performance.
• Conduct regular quality checks to ensure data integrity and compliance with company policies.
• Monitor and report on competitors' strategies, sales performance, and market activities to inform strategic planning.
• Support the development and maintenance of reference documentation, including SOPs, process flow maps, training resources, etc.
• Prepare detailed reports and presentations for management, highlighting business performance, market trends, and strategic opportunities.
• Administer and configure the Veeva CRM system to meet business requirements.
• Troubleshoot and resolve issues related to the Veeva CRM system, working with Veeva support as needed.
• Provide ongoing support and training to end-users, ensuring they are proficient in using the Veeva CRM system.

Requirements

• Bachelor's degree in business, Finance, Economics, Data Science, Information Technology, or a related field.
• Proven experience in data analysis, data modeling, and data stewardship.
• Proven experience with Veeva CRM administration and support.
• Strong understanding of CRM principles and best practices.
• Proficiency in analytical software and tools (e.g., Excel, SQL, Python, Power BI).
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

Nice-to-haves

• Experience in the pharmaceutical or life sciences industry.
• Understanding of project management tools like JIRA.
• Advanced knowledge of statistical analysis and data visualization techniques.
• Familiarity with machine learning algorithms and predictive modeling.
• Experience with Veeva CRM, including configuration, customization, and integration with other systems.
• Knowledge of Veeva CRM integrations with other systems (e.g., ERP, marketing automation).
• Familiarity with regulatory requirements related to CRM data management.