Commercial Investment Bank Learning Specialist

JPMorgan Chase - Chicago, IL

Full-time - Entry Level

Chicago, IL

Credit Intermediation and Related Activities

About the position

As a Commercial and Investment Bank (CIB) Learning Specialist, you will play a crucial role in providing project management support for Payments Training. This position involves collaborating with various stakeholders, including Payments Product partners and client-facing employees, to ensure the effective execution of training activities. Your responsibilities will encompass logistical coordination, project planning, and analytical support to enhance the learning experience within the CIB Payments Learning team.

Responsibilities

• Manage nomination/participant lists and send communications for training programs.
• Produce training materials and reserve conference rooms for sessions.
• Arrange audio/visual equipment and order catering for events.
• Serve as the logistical point of contact for attendees of training programs.
• Assist in scheduling internal speakers and collecting presentations for programs.
• Lead post-implementation reviews using the Kirkpatrick model to evaluate project results.
• Create and maintain project plans and job aids to define purpose, roles, tasks, and deliverables.
• Communicate project progress and decisions to senior management, developing effective presentations.
• Monitor ongoing projects, evaluate progress, and develop issue resolution processes.
• Assist with special projects and manage team resources, including meeting agendas and calendars.
• Provide analytical support using Excel to analyze survey results and program metrics.
• Identify and recommend best practices for project management standards.

Requirements

• 1 year of experience with project and stakeholder management.
• Ability to lead and influence project teams through effective communication.
• Proven self-starter with strong organizational and decision-making skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook).

Nice-to-haves

• Bachelor's Degree preferred.
• Event/meeting coordination experience, both in-person and virtual.
• Prior experience with CIB's Commercial Banking and Global Corporate Banking sub LOBs.
• Understanding of Payments products and functionality.
• Experience in training and/or readiness activities.
• SharePoint site ownership experience.
• Experience with virtual meeting platforms such as Zoom and Adobe Connect.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare assistance.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.