Commercial Investment Bank Learning Specialist

JPMorgan Chase - Chicago, IL

Full-time

Chicago, IL

Credit Intermediation and Related Activities

About the position

The Commercial Investment Bank (CIB) Learning Specialist plays a crucial role in providing project management support for Payments Training. This position involves collaboration with Payments Product partners, client-facing Payments employees, and the broader CIB front office learning team to ensure the successful execution of sales and product training activities.

Responsibilities

• Manage nomination/participant lists and send communications for training programs.
• Produce training materials and reserve conference rooms for events.
• Arrange audio/visual equipment and order catering for training sessions.
• Serve as the logistical point of contact for individuals attending programs.
• Assist in scheduling internal speakers and collect presentations for programs.
• Lead post-implementation reviews by evaluating project results using the Kirkpatrick model.
• Create and maintain project plans and job aids to define purpose, roles, tasks, and deliverables.
• Communicate with senior management regarding project progress and decisions.
• Develop effective PowerPoint presentations and project update materials suitable for senior executives.
• Monitor individual and team projects, evaluate progress, and develop issue resolution processes.
• Assist with special projects and manage team resources including meeting agendas and calendars.
• Provide comprehensive analytical support to the CIB Payments Learning team using Excel to analyze survey results and program metrics.
• Identify and recommend best practices and enhancements for project management standards.

Requirements

• 1 year of experience with project and stakeholder management.
• Ability to lead and influence project teams through effective communication.
• Proven self-starter with strong decision-making skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook).

Nice-to-haves

• Bachelor's Degree preferred.
• Event/meeting coordination experience both in-person and virtual preferred.
• Prior experience working with CIB's Commercial Banking and Global Corporate Banking sub LOBs.
• Understanding of Payments products and functionality is a plus.
• Experience in training and/or readiness activities.
• SharePoint site ownership experience is a plus.
• Experience with virtual meeting platforms such as Zoom and Adobe Connect.