Commercial Lines Account Manager

Full-time - Mid Level

Woodland Hills, CA

Insurance Carriers and Related Activities

About the position

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Commercial Lines Account Manager to their Doxsee Foster team in Woodland Hills, California. The role involves supporting producers and/or managers in the development and service of accounts, providing clients with exceptional service during the policy year, ensuring successful renewal marketing, and acting as a mentor to Technical Assistants when applicable. Marketing of new business is a significant aspect of the day-to-day duties of this role.

Responsibilities

• Market new business as assigned by producer and/or Manager
• Review and analyze information provided by producer; secure additional information from client/prospect when necessary; independently make recommendations regarding coverages and exposures; prepare applications in accordance with the agency's automation standards; submit information to carriers and independently negotiate placement
• Prepare proposal and present to insured (in person, mail, phone, etc.)
• Finalize the issuance of coverage
• Order coverage
• Verify that all files, paper and electronic, meet the standards set by the agency
• Develop and maintain ongoing knowledge of the current marketplace
• Maintain contact and establish rapport with insurance carrier underwriters
• Maintain skills and knowledge of insurance contracts by taking classes and/or webinars
• Maintain knowledge of various carrier rating programs and website service features
• Thorough understanding of coverage differences between carriers and policy forms
• Market renewal business as needed to provide the client with the most comprehensive coverage and competitive pricing
• Handle all client service requests according to agency standards, and if applicable, utilizing the support of a Technical Assistant
• Process incoming policies, assure accuracy of paper and electronic files, and transmit policies to client
• Process endorsements in a timely manner
• Follow up on all suspended items in accordance with agency procedures
• Handle incoming phone calls from clients and respond to requests in a timely manner
• Issue Binders, Certificates of Insurance, Evidences of Insurance and Auto ID cards
• Invoice all agency bill items within agency-defined guidelines
• Prepare and transmit Schedules of Insurance as requested
• Prepare and process premium finance agreements
• Provide Accounting Department with assistance in collecting accounts receivable
• Assure that work delegated to the Technical Assistant is completed accurately and professionally
• Complete documentation of phone calls and attachments/activities to be added to client file in EPIC
• Present a professional and friendly demeanor when speaking to clients and/or carriers
• Review accounts for the opportunity to 'round out' and/or provide additional coverages
• Look for opportunities to expand the client relationship to write coverages within other departments (Personal Lines, Benefits, Life, etc.)
• Adhere to the agency standards and procedures for account processing and automation
• Participate in or direct special projects as assigned by Management
• Perform other duties as may be assigned
• Demonstrate professional behavior and support of overall agency objectives

Requirements

• Current California Property and Casualty license
• 7-15 years of experience handling Commercial accounts (manufacturing, Lessors Risk, General Property & Casualty coverages)
• Thorough knowledge of the coverages, underwriting and rating of Commercial Lines insurance
• Excellent oral and written communication skills
• Experience working with agency automation systems; EPIC experience required
• Above average proficiency in Microsoft Word, Excel and Outlook

Nice-to-haves

• Designations (CPCU, CIC, CSR) preferred