Commercial Lines Account Manager

World Insurance Associates - Titusville, FL

Full-time - Mid Level

Titusville, FL

1,001-5,000 employees

Insurance Carriers and Related Activities

About the position

The Commercial Lines Account Manager at World Insurance Associates plays a crucial role in managing client relationships and ensuring high levels of service and retention. This position involves overseeing a significant volume of insurance business, handling renewals, service requests, claims, and new policies, while maintaining a thorough understanding of market guidelines and underwriting procedures.

Responsibilities

• Effectively managing a high volume book of Insurance business, ensuring all required tasks are completed accurately and on-time.
• Growing client loyalty by building positive relationships and providing high levels of advocacy, excellent service, and professional communication.
• Handling renewals, service requests, claims, billing, and new policies.
• Maintaining a thorough understanding of the markets and their appetites, underwriting guidelines, submitting and procedures.
• Reviewing all applications, policies, endorsements, and audits for accuracy.
• Coordinating expiration list with department manager to obtain renewal business information.

Requirements

• Bachelor's degree or equivalent work experience, preferred.
• Three years minimum Commercial Account Management experience required.
• Property & Casualty License required.
• Valid driver's license and insurance, required.
• Possess strong administrative and computing skills, including Microsoft Office (Word, Excel, and PowerPoint).
• Applied/Epic or similar agency management software experience, preferred.
• Able to work independently and enjoy a high degree of interaction with team members.
• Self-motivated and driven.
• Maintain a sense of urgency and ability to work with and meet deadlines.
• Demonstrate effective written and verbal communication, including the ability to actively listen and problem solve with minimal assistance.
• Ability to multi-task, prioritize, work independently, and use discretion surrounding sensitive information.
• Ability to maintain a professional demeanor and positive attitude.

Nice-to-haves

• Experience with Applied/Epic or similar agency management software.