Commercial Lines Account Manager

Rue Insurance - Hamilton Township, NJ

Full-time - Mid Level

Hamilton Township, NJ

About the position

The Commercial Lines Account Manager at Rue Insurance serves as a Trusted Advisor, acting as a liaison between clients and insurance carriers. This role focuses on providing exceptional client service and advisory support for a book of business, primarily managing accounts with premiums above $25k. The Account Manager is responsible for building and maintaining client relationships, ensuring timely and accurate servicing of policies, and supporting the department's new business and retention goals. A hybrid work schedule is available after 90 days.

Responsibilities

• Manage the servicing responsibilities of a book of business, including policy renewals and requests for policy changes.
• Process client coverage renewals in a timely manner, including obtaining updated client data and renewal quotations.
• Prepare marketing submissions for the Marketing Department when remarketing is requested.
• Proactively identify opportunities to educate clients and offer enhanced coverage recommendations.
• Handle all client requests in a timely, friendly, and professional manner.
• Build and maintain long-term client relationships to support departmental retention goals.
• Provide clear responses on coverage or billing questions to ensure client understanding.
• Follow agency processes and procedures, including documentation and records retention guidelines.
• Accompany producers on client visits as requested.
• Participate in educational programs to enhance knowledge and skills.

Requirements

• Valid NJ Property/Casualty/Life/Health Licenses, as applicable
• 3-5 years Commercial Lines Account Management experience
• Excellent written, verbal, and interpersonal communication skills
• Professional insurance designation(s)
• Bachelor's Degree preferred
• Excellent organization skills with strong attention to detail
• Strong analytical and critical thinking skills
• Excellent customer service mindset and skills
• Ability to multi-task and complete work with a sense of urgency
• Basic computer aptitude and skills, including proficiency with Microsoft Office Suite.

Nice-to-haves

• Knowledge of insurance company rating systems
• Experience with Applied Systems Epic

Benefits

• Flexible Work Schedule
• In office/ Remote Hybrid Work Schedule
• 401(k) with Match
• Profit Sharing Plan
• Medical with HRA
• Dental
• Vision
• LTD
• STD
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• AD&D Insurance
• FSA
• Identity Theft Insurance