Commercial Lines Account Manager

Foy Insurance - Exeter, NH

Full-time - Mid Level

Exeter, NH

1,001-5,000 employees

Insurance Carriers and Related Activities

About the position

The Commercial Lines Account Manager at Foy Insurance is responsible for managing client relationships and ensuring the retention of a high volume book of Commercial Lines Property & Casualty Insurance business. This role involves providing excellent service, handling renewals, service requests, claims, and new policies, while maintaining a thorough understanding of the insurance markets and underwriting guidelines.

Responsibilities

• Effectively manage a high volume book of Commercial Lines Property & Casualty Insurance business, ensuring all required tasks are completed accurately and on-time.
• Grow client loyalty by building positive relationships and providing high levels of advocacy, excellent service, and professional communication.
• Handle renewals, service requests, claims, billing, and new policies, including marketing of renewal business.
• Maintain a thorough understanding of the markets and their appetites, underwriting guidelines, submissions, and procedures.
• Review all applications, policies, endorsements, and audits for accuracy.
• Complete loss/claim analysis and summaries.

Requirements

• Bachelor's degree or equivalent work experience, preferred.
• Five years Commercial Account Management or Commercial Underwriting experience required at minimum.
• Property & Casualty License required.
• CIC designation or equivalent, preferred.
• Valid driver's license and insurance, required.
• Strong administrative and computing skills, including Microsoft Office (Word, Excel, and PowerPoint).
• Applied/Epic or similar agency management software experience, preferred.
• Ability to work independently and enjoy a high degree of interaction with team members.
• Self-motivated and driven with a sense of urgency and ability to meet deadlines.
• Effective written and verbal communication skills, including active listening and problem-solving abilities with minimal assistance.
• Ability to multi-task, prioritize, work independently, and use discretion surrounding sensitive information.
• Ability to maintain a professional demeanor and positive attitude.

Nice-to-haves

• CIC designation or equivalent, preferred.
• Applied/Epic or similar agency management software experience, preferred.