Commercial Lines Customer Service Agent - Chastain Otis Insurance

$45,760 - $58,240/Yr

Chastain Ins Agency Inc - Omaha, NE

Full-time

Omaha, NE

About the position

The Commercial Lines Customer Service Agent at Chastain Otis Insurance plays a crucial role in supporting selling agents by managing customer inquiries, complaints, and service requests. This position involves gathering and organizing information, processing file maintenance, and utilizing various computer systems to ensure efficient service delivery. The role requires strong customer service skills and the ability to work collaboratively in a team environment.

Responsibilities

• Gathers and organizes specified information and reports to assist selling agents.
• Resolves customer inquiries, complaints, and service requests.
• Processes quality file maintenance in a timely manner.
• Utilizes computer systems and applications to perform assigned tasks.
• Understands work unit business processes and procedures.
• Performs additional functions as needed.

Requirements

• Demonstrates skills to comprehend processing procedures.
• Analytical skills to identify, gather, and organize information.
• Customer-oriented attitude with strong customer service skills.
• Strong verbal and written communication skills.
• Basic math aptitude.
• Ability to work in a team environment to support overall profitability.
• Solid organizational skills including time management, prioritization, and attention to detail.
• Skills in utilizing computer equipment and software, including Microsoft Office Suite.
• Ability to learn commercial business proprietary systems.
• Skills to learn and understand Commercial Business processes and related databases.
• Ability to prioritize competing demands while demonstrating flexibility.
• Ability to analyze data/processes to determine next steps for completeness.
• Demonstrates the ability to ask/escalate appropriate questions for clarity purposes.
• Licensed P&C agent.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Friday office closes at 1:00 pm