Commercial Lines - Operations Specialist I-III

$90,000 - $170,000/Yr

The Cincinnati Insurance Companies - Fairfield, OH

Full-time - Entry Level

Fairfield, OH

About the position

At The Cincinnati Insurance Companies, we are dedicated to putting people first and applying the Golden Rule in our daily operations. We are currently seeking a Commercial Lines Operations Specialist to join our team at our Fairfield, OH headquarters. This role is crucial in driving continuous business process improvement within our Commercial Lines division. The successful candidate will be responsible for enhancing our change management practices, integrating the associate and agent experience into underwriting operations, and managing service metrics to optimize staffing capacity through data analytics. In this position, you will be expected to conduct up-front, objective analysis on problems and opportunities before defining and developing solutions. You will support efforts to perform data analysis to assess current business performance, recommend changes, and improve overall business outcomes. Identifying innovative recommendations and solutions that span across functions and departments will be a key part of your role. You will also be involved in recognizing changing business trends and opportunities, performing impact, gap, and benefits analysis, and participating in business initiatives by collaborating closely with IT associates, including business analysts, architects, developers, project managers, and service managers. Your contributions will help ensure the optimization of business processes and enhance customer experiences, both internal and external. You will provide input and support for continuous business process improvement initiatives across Commercial Lines, and assist in designing and utilizing tools to measure the effectiveness of training programs. This role requires a proven track record of exceeding expectations and delivering exceptional results, along with a basic knowledge of Commercial Lines underwriting procedures, guidelines, operations, and workflow. We are looking for someone who understands the primary business functions and possesses a customer mindset across all segments of the department, including Key Accounts, Middle Markets, Target Markets, Small Business, and the Customer Care Center. A working knowledge of other departments is essential to anticipate how changes in people, processes, and technology may affect those areas, such as reporting, claims, and billing. You will also need to apply change management principles and best practices effectively, demonstrating strategic thinking abilities and strong analytical skills to identify patterns in data and take appropriate actions. This position offers a competitive salary range of $90,000 - $170,000 annually, with additional opportunities for annual cash bonuses and stock incentives based on individual and company performance. If you are ready to build productive relationships, collaborate within a diverse team, embrace challenges, and develop your skills, we invite you to apply and contribute to our mission of protecting families and businesses.

Responsibilities

• Drive continuous business process improvement in Commercial Lines.
• Improve and evolve change management practices.
• Integrate associate and agent experience into underwriting operations.
• Manage service metrics and optimize staffing capacity using data analytics.
• Conduct up-front, objective analysis on problems and opportunities before defining and developing solutions.
• Support data analysis efforts to assess current business performance and recommend changes.
• Identify innovative recommendations and solutions that are cross-functional or cross-departmental.
• Recognize changing business trends and opportunities, including performing impact, gap, and benefits analysis.
• Participate in business initiatives by collaborating with IT associates to optimize business processes and customer experience.
• Provide input and support for continuous business process improvement initiatives across Commercial Lines.
• Assist in designing and utilizing tools to measure the effectiveness of training programs.

Requirements

• Proven track record of exceeding expectations and delivering exceptional results.
• Basic knowledge of Commercial Lines underwriting procedures, guidelines, operations, and workflow.
• Understanding of primary business functions and a customer mindset for all segments of the department.
• Working knowledge of other departments to anticipate how changes may affect them.
• Understanding and application of change management principles and best practices.
• Strategic thinking abilities and analytical/problem-solving skills.
• Ability to identify patterns in data and take appropriate action.
• Ability to multi-task with a high degree of attention to detail.
• Works independently and proactively with little direction.
• Highly collaborative and develops positive working relationships with team members.
• Adaptive, open-minded, and flexible.
• Highly effective communication skills, demonstrated negotiation, and conflict resolution skills.

Nice-to-haves

• Preferred Commercial lines underwriting experience.
• College degree or equivalent business experience.

Benefits

• Annual cash bonus based on performance.
• Stock incentives based on company and individual performance.
• Lifelong learning approach with tools and training provided for success.