Commercial Loan Processor Analyst - Auto Decision

About the position

The Commercial Loan Processor - Auto Decision position supports the centralized underwriting phase of the Loan Processing work stream for commercial loans within the Webster Bank Business Credit Center. The individual in this role will engage in data entry, file review and loan processing activities to provide a credit decision by leveraging an automated decision model within the Business Loan Application workflow. They will seek to resolve issues and remove obstacles in the process and expedite promotion of the loan application to Closing. They will partner with other team members, including SBA Specialists, to deliver an industry-leading customer experience for both internal and external customers. This position requires the ability to multi-task, and work in a fast-paced environment so loan applications are processed timely, correctly, and as efficiently as possible. The incumbent may also provide team support functions related to general business and SBA Lending, as necessary.

Responsibilities

• Process business loans via the Bank's Loan Origination System.
• Collect and review loan application information from sales colleagues and/or customers.
• Upload loan application information to the Bank's electronic imaging system.
• Partner with SBA Specialists when necessary to ensure loan structures are appropriate.
• Generate Credit Approval Documents and Commitment Letters for distribution to the appropriate parties.
• Acts as the primary process owner of the credit request to ensure a timely and high-quality closing is achieved by tracking application status, following up on missing information, proactively solving problems, and collaborating with cross functional teams.
• Coordinates preparation of all necessary loan documentation and exercises preclosing quality control in preparation for deal closing and scheduling activities.
• Support the management of a business loan pipeline and work with others on the team to meet key metrics (i.e., turn-time) and Service Level Agreements.
• Respond to routine inquiries from colleagues and customers. Interpret questions/requests and ensure proper resolution.
• Support the team by following State and Federal regulatory requirements.

Requirements

• Bachelor's Degree required
• Minimum 3-5 years of Banking experience required
• Strong knowledge of business/commercial lending
• Strong understanding of loan origination systems, loan processing and loan closing guidelines
• Ability to multi-task within a workflow process
• Excellent customer service skills
• Quick learner in a fast-paced environment
• Problem solving skills
• Sense of urgency and ability to meet timelines
• Ability to work on a team and within a remote / hybrid environment

Benefits

• Eligible for incentive compensation