Commercial Outbound Retention Representative

Vyve Broadband - Dallas, TX

Full-time - Mid Level

Remote - Dallas, TX

Telecommunications

About the position

The Commercial Outbound Retention Representative at Vyve Broadband plays a vital role in retaining business clients and minimizing customer turnover. This remote position focuses on implementing retention strategies, monitoring accounts, and identifying sales opportunities to enhance customer satisfaction and contract retention.

Responsibilities

• Use retention strategies to address pain points that could lead to customer disconnection.
• Ensure scheduled commercial disconnects occur as planned, and handle retention for accounts up for renewal.
• Identify customers needing contract renewals and explore solutions to improve customer satisfaction and contract retention.
• Clearly communicate product offerings, handle billing questions, and educate customers on service features.
• Track and report on retention activities to management and contribute to team retention projects.

Requirements

• Detail orientation to minimize errors in task handling.
• Strong sales and customer service skills with a proactive approach to addressing customer concerns.
• Ability to prioritize tasks in a fast-paced environment.
• Experience with Salesforce and BroadHub (preferred).