Sprague Pest Solutions - Wenatchee, WA
posted 4 days ago
Full-time - Entry Level
Wenatchee, WA
Administrative and Support Services
About the position
The primary function of the Commercial Pest Control Technician (Route Manager) is to manage a dedicated route, providing pest control and inspection services to commercial clients according to established standards for timeliness and quality. The Route Manager will develop cordial professional relationships with clients to fully understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems. The Route Manager reports to the Branch Manager and partners with Operations Managers, Sales Reps, and a team of technicians to continually grow and improve business operations.
Responsibilities
- Manage a dedicated route of commercial clients, delivering uncompromising service in a professional, safe, friendly, and cordial manner
- Participate in training and certification programs, then apply knowledge to locate, identify, destroy, control, and repel pests
- Partner with client and technical specialists to solve complicated pest problems
- Provide proactive, knowledgeable guidance to customers, effectively communicating options and recommendations for managing new or complex pest problems
- Provide uncompromising service, aiming to exceed client expectations in every interaction
- Set up, monitor, and tear down equipment for new installations and specialized treatments
- Respond quickly and professionally to client complaints and service requests
- Work a flexible schedule as needed to meet client expectations, managing schedule and route to address urgent and unscheduled services in a timely manner
- Drive and maintain a clean, safe, and well-organized company service vehicle according to Sprague and DOT standards
- Maintain proper inventory of tools, equipment, and materials in company vehicle
- Seek out opportunities to grow accounts and branch sales by asking for referrals, speaking with clients about add-on services, products and equipment, and logging leads for the sales team
Requirements
- High school diploma or equivalent
- Valid Driver's License with minimum of 5 years' satisfactory Motor Vehicle Record
- Attention to detail and high standards of work quality
- Hunger for knowledge and professional development
- Competitive approach to both individual and team performance
Nice-to-haves
- 2+ years' experience in warehousing, logistics, construction, or other physically demanding jobs
- 1+ years' experience in customer service, retail, food service, or hospitality
- Pest control, industrial, or safety certifications
Benefits
- Health, Vision, Dental Insurance within 30 days of hire
- 401K after 1 year, with 100% match up to 3% plus 50% match up to 6%
- Paid time off: Personal time available day 1, holiday and vacation time after 90 days
- Childcare assistance and college savings plan
