Commercial Sales Manager

AutoZone - Middletown, NJ

Full-time - Entry Level

Middletown, NJ

Motor Vehicle and Parts Dealers

About the position

The Commercial Sales Manager (CSM) at AutoZone is a pivotal role responsible for driving commercial sales within the designated AutoZone location. This position requires the CSM to develop and maintain positive relationships with commercial customers, ensuring that their needs are met through effective management of product acquisition and delivery. The CSM is expected to provide exceptional customer service, embodying the company's commitment to delivering WOW! Customer Service to all AutoZone Commercial accounts by adhering to the company's pledge daily. In this role, the CSM will be tasked with achieving growth and hitting sales targets by successfully maintaining and developing commercial sales. This includes developing new accounts through proactive face-to-face and telephone contact with potential customers. The CSM will act as the primary contact for commercial customers, ensuring open lines of communication between AutoZone and its commercial clientele. Efficient delivery of products is crucial, and the CSM will plan delivery routes and manage drivers to ensure timely and accurate deliveries, generating appropriate documentation for each delivery. The CSM will also serve as a consultative partner to commercial customers, maintaining expert knowledge of automotive parts and the industry. This expertise will enable the CSM to conduct thorough research to guarantee that customers receive the right part at the right price. Additionally, the CSM will maintain records and billing for commercial accounts, process returns, and reconcile accounts. Regular visits to commercial accounts will be necessary to ensure that accounts are serviced and deliveries are made as promised. Collaboration is key in this role, as the CSM will contribute to the AutoZone 'one-team' environment by assisting customers and fellow AutoZoners with various aspects of the business. Building and maintaining strong relationships with the management team is essential, as the CSM will assist in training and developing drivers, commercial specialists, and other AutoZoners as directed by the Store Manager (SM) or District Manager (DM). Safety is a priority, and the CSM will maintain a safe working environment, ensuring that all AutoZoners implement safety practices, including the use of Personal Protective Equipment (PPE). The CSM will also follow proper accident and claim procedures, comply with safe driving rules, and ensure that all Commercial Zoners have approved driver status. Proper maintenance of vehicles is also a responsibility, with the CSM required to report any vehicle maintenance issues promptly.

Responsibilities

• Achieve growth and hit sales targets by successfully maintaining and developing commercial sales.
• Develop new accounts through face-to-face and telephone contact with potential customers.
• Act as the primary contact for commercial customers, maintaining open lines of communication.
• Ensure efficient delivery of products by planning delivery routes and managing drivers.
• Generate appropriate delivery documentation for each delivery.
• Act as a consultative partner to commercial customers by maintaining expert knowledge on automotive parts and industry.
• Conduct research to guarantee the customer is offered the 'right part for the right price'.
• Maintain records and billing for commercial accounts; process returns and reconcile accounts.
• Visit commercial accounts to ensure accounts are serviced and deliveries are made as promised.
• Contribute to the AutoZone 'one-team' environment by assisting customers and AutoZoners with various aspects of the business.
• Build and maintain strong relationships with the management team.
• Assist with training and developing drivers, commercial specialists, and other AutoZoners as directed by the SM or DM.
• Maintain a safe working environment while ensuring AutoZoners implement safety practices including PPE.
• Follow proper accident and claim procedures and comply with safe driving rules.
• Properly maintain vehicle(s) and report vehicle maintenance issues.

Requirements

• High School Diploma or equivalent.
• Basic knowledge of automotive parts is required.
• Effective leader with excellent communication skills.
• Strong decision-making abilities and excellent selling skills.
• Ability to lift, load, and deliver merchandise.
• Ability to work a flexible schedule to meet business needs, including holidays, evenings, and weekend shifts.

Benefits

• Competitive pay and paid time off
• Unrivaled company culture
• Medical, dental, vision, life, and short- and long-term disability insurance options
• Health Savings and Flexible Spending Accounts with wellness rewards
• Exclusive Discounts and Perks, including AutoZone In-store discount
• 401(k) with Company match and Stock Purchase Plan
• AutoZoners Living Well Program for mental and physical health
• Opportunities for career growth and tuition reimbursement