Commercial Sales Support

$37,440 - $37,440/Yr

McCoy's Building Supply - Gainesville, TX

Full-time

Gainesville, TX

Building Material and Garden Equipment and Supplies Dealers

About the position

The Commercial Sales Support role is designed to assist Outside Sales Representatives and their customers by selling lumber, building materials, and maintenance products. This position focuses on customer service, sales lead generation, and maintaining customer relationships while ensuring that sales expectations and company service standards are met.

Responsibilities

• Compiles lists of prospective customers for use as sales leads based on requests received in the store.
• Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
• Handles inbound sales lead calls to convert calls into sales.
• Responds to concerns and questions of prospective and existing customers using consultative selling methods to determine needs and develop creative solutions.
• Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
• Works with corporate, store, and commercial management to facilitate sales expectations and service standards.
• Tracks stock levels and notifies the Store Inventory Coordinator when new orders are needed.
• Coordinates special orders for out-of-stock products or materials that customers want to purchase.
• Estimates product quantities for prospective jobs and develops competitive pricing bids to solicit sales.
• Estimates date of delivery to customer based on knowledge of production and delivery schedules.
• Schedules deliveries with customers and the Delivery Coordinator.
• Builds and maintains customer relationships.
• Prepares reports on business transactions.
• Enters new customer data and other sales data into the computer database.
• Works with outside sales representatives to keep account activities and literature up to date.
• Assists outside sales representatives with customers and clients as required.
• Assists customers in resolving complaints, including escalating them to management when appropriate.
• Investigates and resolves customer problems with deliveries, product quality, or service.
• Performs other related duties as assigned.

Requirements

• Excellent customer service skills.
• Good verbal communication skills.
• Ability to operate available equipment, such as cash registers, calculators, or scanners.
• Ability to read and interpret blueprints for residential and multi-family building projects preferred.
• Basic and intermediate knowledge of building products and local building codes.
• Knowledgeable about the company's products and services, as well as customer-related policies.
• A high school diploma or equivalent is preferred.
• Successful completion of on-the-job training; completing levels 1 and 2 of the positional training offered.

Nice-to-haves

• Experience in customer service.

Benefits

• On-the-job training