Commercial Service Account Manager - Philadelphia

Carrier Corporation - Plymouth Mtng, PA

Full-time

Plymouth Mtng, PA

Specialty Trade Contractors

About the position

The Commercial Service Account Manager at Carrier is responsible for pursuing service agreements and quick turn projects to ensure customer satisfaction and operational efficiency. This role focuses on building strong relationships with customers, understanding their needs, and promoting Carrier's HVAC service products and solutions. The ideal candidate excels in customer service, teamwork, and has a strong sales background in the HVAC industry.

Responsibilities

• Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations)
• Create and maintain Sales Territory and Account plans where necessary
• Present at customer seminars to develop new and existing customer relationships and opportunities
• Promote Carrier value proposition linking customer objectives to Carrier solutions
• Utilize CRM to manage customer interactions, activities, and opportunity pipeline
• Attract new customers and build share value with existing customers
• Seek out and access new service agreement opportunities with existing and new customers
• Respond to repair opportunities
• Establish and build credibility with knowledge of Carrier products/solutions
• Develop and sustain customer relationships
• Articulate the value of Carrier's offerings and how they map to customer needs
• Detect the customer's buying stage and adjust selling accordingly
• Prioritize best opportunities and respond to customer requirements in a timely manner
• Achieve sales metrics and annual targets
• Negotiate service agreement renewals when required

Requirements

• High School Diploma/GED
• 2+ Years of Commercial HVAC Sales Experience
• Ability to lift/carry 20 lbs, climb ladders/stairs, and work on roofs/platforms
• Ability to pass a MVR background check
• Ability to travel up to 80% within the assigned territory

Nice-to-haves

• Extremely comfortable operating in a technical environment utilizing Microsoft based computer software
• Outstanding sales/negotiation skills and goal-oriented with strong time management and organizational skills
• Demonstrated strong written, verbal and presentation skills
• Ability to sell directly to end user customers
• Previous experience in selling service agreements
• Ability to work in a highly team-oriented and dynamic environment
• Demonstrated ability to identify opportunities to proactively sell preventative repair/upgrade packages
• Self-motivated and able to manage many simultaneous projects and responsibilities