Commercial Solutions Engineer

$70,000 - $140,000/Yr

Shi International Ltd - Austin, TX

Full-time - Mid Level

Austin, TX

5,001-10,000 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Commercial Solutions Engineer will serve as a technology generalist, engaging directly with customers to uncover and develop opportunities across various technology domains including data center, edge, core, cloud, and security. This role requires a consultative approach to understand how these technologies can enable business success. The engineer will be responsible for managing the sales pipeline for Solution Practice opportunities, ensuring account retention, and penetrating multiple lines of sales entry within existing accounts. The position demands collaboration with sales teams to strategize and execute plans for top prospects, as well as ongoing training to stay updated on the company's service offerings. The engineer will also engage with various stakeholders within customer organizations, including CIOs, IT Directors, and CTOs, to build strong relationships and trust, ensuring that the solutions provided meet customer expectations and business needs. In addition to sales responsibilities, the Commercial Solutions Engineer will focus on delivering a world-class customer experience, educating customers on product training, and mentoring Technology Advisors within the Advanced Solutions Group. The role requires a strong understanding of disaster recovery solutions, virtualization technologies, and public and private cloud solutions, along with the ability to communicate complex technical information effectively. The engineer will also be expected to demonstrate leadership in driving the sales process, from identifying opportunities to closing deals, while maintaining a results-driven approach and a strong sense of urgency.

Responsibilities

• Responsible for the Solution Practice sales quota in their territory/pod
• Take ownership of the sales pipeline for Solution Practice opportunities by engaging where appropriate, following up with prospects to discover, defend and acquire new business
• Engage with customers to ensure account retention and penetrate multiple lines of sales entry for Data Center, Cloud, Network, Security, Collaboration and Services business in existing accounts
• Collaborate, develop and execute strategy for top prospects with the sales team to discover, grow and acquire new business
• Ongoing training and learning to understand the company services offerings in all solution practice areas by attending company training and expanding knowledge through self-study
• Collaborate and engage with multiple layers of contacts within an organization, including but not limited to CIO, IT Directors, CTO, Application Managers, etc.
• Collaborate with sales teams and drive the sales process of the solution, including identifying the opportunity, qualifying, forecasting, decision making criteria, and closing
• Build the region/territory based on strategic account planning done in collaboration with the account executive and extended team
• Demonstrates leadership to ensure that the company's recommended solutions are comprehensive, achieve customer expectations and meet customer business needs
• Build strong relationships and trust with the technical decision maker, executive stakeholders and own the technical side of customer relationships
• Focused on delivering a world class customer experience according to company standards
• Develop relationships with Local Technology Community (MFG's and SI Partners), and the appropriate customer technical personnel to establish market credibility and ensure the sales team understands the customer's ongoing needs
• Educate and develop sales teams on technical selling, product training, services and technology trends by taking advantage of office hours, setting up formal training and relationship building
• Educate customers with product training and positioning technical solution sales cycle management
• Mentor and guide Technology Advisors in the Advanced Solutions Group

Requirements

• Bachelor's degree or equivalent work experience
• Experience with Disaster Recovery, Business Continuity and High Availability Solutions (backup/recovery, mirroring, active/standby, active/active, clustering)
• Strong knowledge of Virtualization technologies, Hypervisors, server and desktop virtualization (i.e. VMware, Hyper-V, Citrix, VDI)
• Expertise in mainstream technologies to include: Dell/EMC, NetApp, HPE, Cisco, Palo Alto, Pure Storage, Azure and AWS
• Experience with Public and Private Cloud Solutions
• Ability to train and disseminate information within an Area or Operation
• Consultative approach to cloud, virtualization, storage, networking, and servers technology
• Proficient with Microsoft Office Products Visio, PowerPoint, Excel, Word

Nice-to-haves

• Ability and desire to work within a team environment, and at times independently
• Excellent written and verbal communication skills
• Ability to communicate complex subject matter - both verbally and written
• Strong problem solving, organizational, and time management skills
• Management/Leadership Skills
• Ability to motivate and mentor

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401K
• Flexible spending account