Commercial Treasury Sales Support Administrator

About the position

The position is responsible for various administrative functions within the TM Sales Group, focusing on reducing fraud risks, centralizing customer support, and addressing process gaps across multiple departments. The role involves performing both administrative and non-sales functions, ensuring effective communication and collaboration between different teams, and maintaining compliance with corporate policies and regulations.

Responsibilities

• Proves competencies in bank operations by demonstration of product knowledge and service expectations in a successful manner.
• Acts as liaison between TM Sales and TMSI/Deposit Operations/Wire teams in performing authentication and completeness checks on customer paperwork.
• Maintains working knowledge of all department procedures.
• Assist in maintaining up-to-date corporate and departmental policies and procedures.
• Attend periodic education opportunities to stay up-to-date on regulations/rules.
• Assist in special projects, such as new product implementation and procedure documentation.
• Acts as primary point of contact with customer to resolve discrepancies related to documentation or authorization of customer requests.
• Manage Customer Requests for updates and maintenance of Signature Cards, Account Resolutions, Beneficial Ownership Documents, Wire Set Ups, Repetitive Money Transfer Agreements and corresponding Bank/Treasury Documents to properly complete the changes.
• Correspond with customers by email and phone.
• Work with appropriate Bank personnel to produce the required documents.
• Send the Documents to the customer and review executed documents for proper completion.
• Deliver documents to the corresponding processing area(s).
• Follows up on deposit accounts opened and corrects deficiencies or document exceptions.
• Assigns work received via email to TMSI and Deposit Operations/Wire employees as part of normal job duties.
• Maintains a good working relationship with bank employees in other departments and business lines.

Requirements

• Requires a high school diploma or equivalent, plus specialized training, a two-year degree or equivalent work experience.
• Requires five to ten years general experience required, with Customer Service and/or Treasury Product experience preferred.