Commercial & Wholesale Operations Analyst

Santander Bank - New York, NY

Full-time

New York, NY

Credit Intermediation and Related Activities

About the position

The Commercial & Wholesale Operations Analyst is responsible for the day-to-day operations of the company's business units, focusing on delivering superior service to clients. The role involves optimizing the effectiveness and efficiency of people, processes, and technology to enhance financial performance, increase investment capacity, and manage risk. The analyst will build sustainable capabilities to support high standards of service delivery, analyze data tools, and ensure operations meet company objectives and service agreements.

Responsibilities

• Process transactions involving escrow monitoring and servicing commercial loans.
• Research and respond to incoming commercial loan requests from business areas.
• Research payment history, loan balances, and associated documentation.
• Perform dollar transactions, collateral setup and maintenance, GL balancing, and quality review.
• Create and analyze error reports, researching the payments log and incoming wire transfer payments.
• Ensure proper documentation is filed appropriately for audits.
• Identify and resolve problems within established guidelines.

Requirements

• Bachelor's Degree or equivalent work experience in Business or a related field.
• 3-5 years of working knowledge of banking documentation and banking operations.
• Excellent communication skills and good organizational skills.
• Solid knowledge of Microsoft Office Suite and various bank systems.
• Ability to adapt quickly and be a team player.
• Working knowledge in Commercial Banking.
• Ability to meet deadlines.
• Strong knowledge of Syndicated and Commercial Loan products and markets.
• Demonstrated knowledge of other banking products and lending policies.