Commerical Lines Manager - Insurance Industry

The Mahoney Group - Mesa, AZ

Full-time - Manager

Remote - Mesa, AZ

Real Estate

About the position

The Commercial Lines Manager at The Mahoney Group is responsible for leading and mentoring a team of commercial lines account managers and support staff. This role involves developing and implementing strategies to meet profitability and service goals, overseeing daily operations, and ensuring that company objectives are met. The manager will also be involved in hiring, training, and identifying opportunities for service improvements based on client feedback and industry trends.

Responsibilities

• Lead and mentor a team of commercial lines account managers and support staff.
• Oversee daily operations, assignments, and performance evaluations within the commercial lines service department.
• Ensure company goals and objectives are being met by each employee.
• Train new employees on company standards and procedures.
• Attend and participate in internal meetings and complete required training.
• Identify opportunities for service improvements based on client feedback and industry trends.
• Develop best practices for service offerings.
• Maintain knowledge of the agency management system (EPIC) and supporting applications.
• Perform other related duties as assigned by management.
• Work in conjunction with the Practice Group Leader to meet the service and profitability goals of the Practice Group.

Requirements

• State insurance license and additional industry certifications (CIC, CPCU, etc.) are a plus.
• Proven experience in commercial lines insurance and leadership roles.
• Strong knowledge of commercial insurance products and the insurance industry.

Nice-to-haves

• Exceptional interpersonal and communication skills; ability to build rapport.
• Strong problem-solving and analytical capabilities.
• Sound understanding of business goals.
• Possess financial and business acumen.
• Expertise in identifying the skills and behaviors required of teammates to meet company objectives.
• Ability to analyze company and employee development needs.
• Ability to communicate effectively with senior management and other departments.
• Ability to organize training initiatives for departments within the company.
• Ability to effectively organize and manage multiple company initiatives.
• Aptitude for coordinating efforts across departments and teams to achieve common goals and objectives.

Benefits

• Work from home flexibility
• Full-time position
• Diversity and inclusion commitment