Commissions Analyst

Independent Administrative Services - Clearwater, FL

Full-time

Clearwater, FL

501-1,000 employees

About the position

The Brokerage Agent Support role at AmeriLife is focused on providing exceptional customer service to brokerage agents and captive agents. The position involves handling phone calls and emails, resolving commission issues, and supporting the development and implementation of policies and procedures related to brokerage commissions. This role is essential in ensuring agents receive the necessary support to succeed in a dynamic insurance industry.

Responsibilities

• Handles phone calls from Brokerage services and Captive Agents.
• Resolves agent commission issues that require additional research.
• Handles escalated phone calls and emails from other commission analysts.
• Works with other commission analysts in calculating and verifying commission adjustments.
• Administers effective policies and procedures.
• Assists in developing and updating policies and procedures for Brokerage commissions.
• Escalates and follows through on intercompany escalated issues.
• Assists in providing backup for internal and external auditors.

Requirements

• 2 years of experience in customer service/commissions.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Highly skilled in client relations.
• Excellent interpersonal skills.
• Exceptional verbal and written communication skills.
• Ability to simultaneously handle multiple complex issues and adapt to company or insurance industry changes.
• Understands business problems and can design and conduct analyses, direct implementation of new processes, and provide analytical support to senior management staff and client leaders.