Commissions Analyst

Amerilife Group - Clearwater, FL

Full-time - Entry Level

Clearwater, FL

About the position

The Commissions Analyst at AmeriLife Group, LLC is responsible for managing communications with brokerage agents, addressing commission-related inquiries, and providing analytical support to enhance operational efficiency. This role requires strong customer service skills and the ability to handle complex issues while adapting to changes in the insurance industry.

Responsibilities

• Handles phone calls from Brokerage services and Captive Agents.
• Resolves agent commission issues that require additional research.
• Handles escalated phone calls and emails from other commission analysts.
• Works with other commission analysts in calculating and verifying commission adjustments.
• Administers effective policies and procedures.
• Assists in developing and updating policies and procedures for Brokerage commissions.
• Escalates and follows through on intercompany escalated issues.
• Assists in providing backup for internal and external auditors.

Requirements

• 2 years of experience in customer service/commissions.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Highly skilled in client relations.
• Excellent interpersonal skills.
• Exceptional verbal and written communication skills.
• Ability to simultaneously handle multiple complex issues and adapt to company or insurance industry changes.
• Understands business problems and can design and conduct analyses.