City Of Albuquerque - Albuquerque, NM
posted 3 months ago
The Communication Center Specialist is responsible for ensuring the effective delivery of services for the Solid Waste Management department through efficient radio communication. This role involves operating the necessary communication equipment and dispatching appropriate services as required for the smooth operation of the assigned department or division. The specialist will be the first point of contact for incoming requests and will play a crucial role in coordinating responses to various service needs. The position requires a high level of attention to detail and the ability to manage multiple tasks simultaneously, especially in high-pressure situations. In addition to communication duties, the specialist will maintain accurate records, files, and logs related to service requests and dispatch activities. The role also involves interpreting and explaining city policies and procedures to the public, ensuring that all communications are clear and concise. The Communication Center Specialist must be adept at using modern office equipment and software, including computers, to track and route incoming calls and requests effectively. This position is vital for maintaining the operational efficiency of the Solid Waste Management department and ensuring that all service requests are handled promptly and professionally.