Communication Center Specialist I

Northwest Bank - Spencer, IA

Full-time

Spencer, IA

Credit Intermediation and Related Activities

About the position

The Communication Center Specialist I at Northwest Bank is responsible for responding to customer inquiries, developing relationships, and providing product knowledge and services. This role involves troubleshooting issues, maintaining compliance with regulations, and enhancing career development through experience and education. The specialist will also participate in community engagement and ensure a positive image for the bank.

Responsibilities

• Responds to external customer inquiries through a variety of media.
• Develops customer relationships that provide the opportunity to share product knowledge and services in a professional manner resulting in product delivery or referral.
• Assists with troubleshooting and recommending possible solutions, identifying trends, determining when to escalate a problem to management or referring to an expert in the area.
• Performs file maintenance, as requested.
• Serves as a backup for other position(s) and performs other duties, as assigned.
• Enhances career through work experience and continuing education.
• Maintains compliance with federal, state and local laws and regulations.
• Participates and responds to examinations, audits and third party reviews.
• Complies with the Information Security Program and is accountable for maintaining a high level of risk and security awareness.
• Establishes a good image for the Bank by being active and visible in the community.
• Attends meetings as assigned.
• Develops a working knowledge of the Bank's products and services through usage and webex attendance to provide quality customer service while building relationships and exceeding expectations.

Requirements

• Strong communication skills to respond to customer inquiries effectively.
• Ability to develop and maintain customer relationships.
• Problem-solving skills to troubleshoot and recommend solutions.
• Knowledge of compliance with federal, state, and local laws and regulations.
• Familiarity with information security protocols.