Communication Dispatcher I

$46,957 - $46,957/Yr

Fitchburg State University - Fitchburg, MA

Full-time - Entry Level

Fitchburg, MA

5,001-10,000 employees

Educational Services

About the position

The Dispatcher at Fitchburg State University is responsible for managing all communications within the University Police dispatch area, monitoring alarms and surveillance equipment, and assisting the public with information and directions. This full-time position requires effective communication skills and the ability to handle emergency situations calmly and efficiently.

Responsibilities

• Handle requests via walk-in, telephone, callbox, cellular, and radio to the University Police Station.
• Monitor all emergency alarms on campus, including intrusion, panic, emergency call box, and fire.
• Utilize surveillance camera systems and assist investigators with recorded video.
• Utilize Onguard access system software and remotely control building access.
• Utilize Computer Aided Dispatch system and accurately document all interactions with the public.
• Transmit and receive information via two-way radio, cellular telephone, radio scanner, Internet, and Local Area Networks.
• Provide basic pre-arrival instructions to those in need of medical assistance.
• Aid Shift Supervisors to bring closure to all open cases as directed.
• Complete clerical assignments as needed.
• Keep a clean and organized work area.

Requirements

• Must be able to work all shifts, holidays, and weekends.
• Ability to interact and communicate effectively with the public.
• Ability to adjust to changing situations to meet emergency requirements.
• Capability to maintain a calm manner, make decisions, and act quickly in stressful and emergency situations.
• Ability to gather information through questioning individuals and by examining records and documents.
• Ability to accurately assemble and organize information in accordance with established procedures.
• Ability to work independently and exercise sound judgment.
• Ability to understand, apply, and explain the provisions of the laws, rules, regulations, policies, procedures, guidelines, etc. governing assigned unit activities.
• Ability to exercise discretion in handling confidential information.
• Ability to follow written and oral instructions.
• Ability to operate or be trained to operate all related equipment.
• Ability to perform above duties with or without reasonable accommodation.
• Must be able to satisfactorily pass a check conducted by the Criminal History Systems Board and Sexual Offender Registry Information (CORI/SORI check); a background check satisfactory to the university.

Benefits

• Several different pre-taxed health insurance plan options
• Competitive retirement plan
• Life insurance up to 8x the annual salary
• Long-term disability coverage
• Dental insurance
• Accrued vacation and sick days
• Personal days per year
• Paid holidays
• Tuition remission for self, spouse, and dependent children