Communication Dispatcher II

Westfield State University - Westfield, MA

Full-time - Entry Level

Westfield, MA

Educational Services

About the position

The Communication Dispatcher II at Westfield State University plays a crucial role in public safety by managing radio communications, dispatching police and security personnel, and monitoring various emergency systems. This position requires effective communication skills, the ability to operate complex equipment, and the capacity to remain calm under pressure. The dispatcher is essential for maintaining safety on campus and ensuring timely responses to emergencies.

Responsibilities

• Transmit messages from a radio communications base station in accordance with FCC rules.
• Dispatch police and institutional security officers to calls for service and complaints.
• Monitor various radio frequencies to receive, evaluate, and forward information.
• Operate radio transmitting and receiving equipment.
• Answer routine and emergency phone calls.
• Maintain records and logs of information on the computer database.
• Check computer files to obtain information.
• Coordinate all radio communications including emergency systems.
• Relay messages and instructions to mobile or fixed stations.
• Monitor and control the University Camera System in support of police operations.
• Activate and control the Emergency Notification System to alert the campus community.
• Monitor alarms activated on the Simplex alarm system touch-screen.
• Monitor the Criminal Justice Information System for broadcasts from police departments.
• Provide training to Public Safety Staff in dispatching procedures.

Requirements

• Ability to use proper English grammar, punctuation, and spelling.
• Ability to read, write, and comprehend the English language.
• Ability to speak clearly and distinctly.
• Ability to give oral instructions in a precise, understandable manner.
• Ability to follow written and oral instructions.
• Ability to work accurately with names, numbers, codes, and symbols.
• Ability to gather information through questioning individuals and examining records.
• Ability to maintain accurate records.
• Ability to deal tactfully with others.
• Ability to adjust to changing situations to meet emergency requirements.
• Ability to maintain a calm manner and make decisions in stressful situations.
• Ability to exercise sound judgment and discretion in handling confidential information.

Nice-to-haves

• Knowledge of police procedures regarding criminal and tactical responses.
• Basic knowledge and certification in the procedures required by the Criminal Justice Information System board.

Benefits

• Health insurance coverage effective on the 1st of the month following the date of hire.
• Retirement pension after a 10-year vesting period or Optional Retirement Plan with a maximum 5% employer matching contribution.
• Tuition waivers and discounts for eligible employees and their families.
• 12 paid holidays and generous vacation, personal, and sick leave benefits.