Communication Operator (On-Call)

$66,352 - $70,970/Yr

Kaiser Permanente - Antioch, CA

Full-time - Entry Level

Antioch, CA

10,001+ employees

Ambulatory Health Care Services

About the position

The Communication Operator (On-Call) position at Kaiser Permanente involves receiving incoming calls, initiating emergency notifications, and paging medical center personnel as required. This role is essential for maintaining communication within the medical center and ensuring that customer service standards are upheld. The operator serves as a central point for all in-house emergencies and performs various clerical duties to support the communication needs of the facility.

Responsibilities

• Receive incoming calls and route them to appropriate stations.
• Page medical center personnel as requested.
• Respond to inquiries concerning patient conditions and other information requests.
• Announce appropriate and urgent messages during emergencies.
• Document events in logs or online databases.
• Perform clerical duties such as listing on-call personnel and distributing brochures.
• Record and process requests for telephone equipment repair.
• Report equipment malfunctions to appropriate personnel.

Requirements

• Minimum one (1) year of multi-line telephone experience.
• High School Diploma or GED.
• Ability to read and comprehend simple instructions and correspondence.
• Ability to write basic correspondence.
• Ability to effectively present information in one-on-one and small group settings.
• Must pass typing test of 25 WPM.