Communication Senior Manager, Digital Reputation *Remote*

$110,926 - $178,568/Yr

Providence

Full-time - Mid Level

Remote

10,001+ employees

Hospitals

About the position

Providence caregivers are not simply valued - they're invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Providence is calling a Communication Senior Manager, Digital Reputation who will lead digital reputation strategy, review and response programs across multiple geographic regions, facilities, and medical groups. This role requires collaboration with cross-functional teams, internal and external partners, and vendors to execute reputation management initiatives effectively. The successful candidate will analyze insights, trends, data, and reports to create optimal customer experiences and identify opportunities for strengthening online presence. Additionally, the Communication Senior Manager will develop and deliver presentations to effectively communicate strategies and priorities to diverse stakeholders. This position offers the flexibility of 100% remote work for applicants residing in Washington, Oregon, or California.

Responsibilities

• Lead digital reputation strategy and response programs across multiple geographic regions, facilities, and medical groups.
• Collaborate with cross-functional teams, internal and external partners, and vendors to execute reputation management initiatives.
• Analyze insights, trends, data, and reports to create optimal customer experiences and identify opportunities for strengthening online presence.
• Develop and deliver presentations to effectively communicate strategies and priorities to diverse stakeholders.

Requirements

• Bachelor's Degree in Communication, Public Relations, Marketing, Business Administration or another related field of study.
• 5+ years of experience managing and leading broad-based and successful communication programs.
• Demonstrated experience managing communication programs and business relationships.
• Demonstrated experience working in highly matrixed and geographically dispersed organizations and teams.
• Demonstrated writing and editing experience.
• Demonstrated health care experience.

Nice-to-haves

• Master's Degree
• Communication experience in healthcare
• Experience in a faith-based organization.

Benefits

• 401(k) Savings Plan with employer matching
• Health care benefits (medical, dental, vision)
• Life insurance
• Disability insurance
• Paid parental leave
• Vacation and holiday time off
• Voluntary benefits
• Well-being resources