Communication Specialist Supervisor

Avera Health - Sioux Falls, SD

Full-time - Mid Level

Sioux Falls, SD

Hospitals

About the position

Join the team at Avera as a Communication Specialist Supervisor, where you will play a crucial role in overseeing the day-to-day operations of the Avera Careflight Communication Center. This position is integral to ensuring the safe and efficient transport of patients by coordinating all calls for aeromedical and ground services. You will be responsible for maintaining and providing training for the necessary software and operational duties, ensuring that all communication is clear and effective among ambulance, flight crews, and hospital personnel. Your role will also involve performing clerical duties, requisitioning supplies, equipment, and services as directed, which is essential for the smooth operation of the communication center. As a Communication Specialist Supervisor, you will have supervisory responsibilities that include interviewing, hiring, developing, training, and retaining employees. You will plan, assign, and direct work, appraise performance, and address complaints while resolving problems that may arise within the team. This position offers a positive work environment where you will be part of a multidisciplinary team built on compassion and teamwork, all while contributing to the mission of Moving Health Forward for our patients. Avera is recognized as one of the nation's top health systems and offers competitive pay, front-loaded PTO, and options for free health insurance. You will have opportunities for career growth within the largest employer in South Dakota, making this a rewarding position for those looking to advance in their careers while making a difference in the healthcare field.

Responsibilities

• Oversee the day-to-day operations of the Avera Careflight Communication Center.
• Coordinate all calls for aeromedical and ground services.
• Obtain and communicate necessary information to ambulance, flight crews, and hospital personnel.
• Maintain and provide training for software and operational duties.
• Perform clerical duties and requisition supplies, equipment, and services as directed.
• Interview, hire, develop, train, and retain employees.
• Plan, assign, and direct work for team members.
• Appraise performance and address complaints while resolving problems.

Requirements

• High school diploma or general education degree required.
• EMT, EMD, and/or Aviation experience preferred.
• Medical terminology knowledge or medical secretary training preferred.
• Previous experience in the medical field preferred.
• General knowledge of codes, ordinances, regulations, geography, and public safety procedures preferred.
• IAMTCS certification and advanced course required within 2 years of hire.

Nice-to-haves

• Experience in medical terminology.
• Experience in the medical field.

Benefits

• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid time off