Communication Specialist

$26,000 - $50,000/Yr

Arthur J. Gallagher - Atlanta, GA

Full-time - Entry Level

Atlanta, GA

5,001-10,000 employees

Insurance Carriers and Related Activities

About the position

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Responsibilities

• Provides customer service to a variety of customers over the telephone.
• Responsible for the servicing of existing clients, identifying and assessing customer needs to achieve satisfaction.
• Receives and responds to customer service inquiries both written and verbal.
• Follows up on customer issues, researches problems, and processes documents necessary to ensure a successful resolution.
• Provides accurate, valid, and complete information by using the right methods/tools.
• Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.

Requirements

• High school diploma and a minimum of 1 year of customer service experience.
• Strong typing and basic computer skills.

Nice-to-haves

• Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook, and MS Word.
• Good verbal communication skills.
• Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing
• Charitable matching gift program