Communications Associate Manager

REI Systems - Sterling, VA

Full-time - Mid Level

Hybrid - Sterling, VA

Professional, Scientific, and Technical Services

About the position

At REI Systems, our work makes a difference in the lives of millions of people every day. We hire mission-oriented leaders with an entrepreneurial mindset that can thrive in a fast-paced environment. For more than three decades, REI has developed and sustained decades-long customer relationships by providing reliable, effective, and innovative IT solutions that impact people's lives. From building solutions that manage more than $20B in grants that aid citizens to developing analytics and data visualization platforms that further open data initiatives to modernizing systems that help victims of human trafficking, REI works to advance government technology for what matters. Within REI Systems, our Advisory Services Practice (ASP) is a critical part of REI's Mindful Modernization® approach. This method aligns our customers' goals with people, processes, and technology to achieve their desired business outcomes and mission impact. Successful transformation efforts require organizations to prioritize people at the center of their solution. REI Systems provides tailored consulting advisory services in organizational strategy, change management, and performance, technology business management, and program operations to help our customers tackle their most complex issues. By leveraging a set of business capabilities, we serve as trusted advisors to transform programs, maximize business results, and minimize risk. REI Systems is a great place to work and employees have routinely voted REI Systems a Washington Post Top Workplace in 2015, 2016, 2018, 2020, and 2021!

Responsibilities

• Oversee the Strategic Communications offering including customer delivery, people management, business development, and practice development.
• Develop and execute a comprehensive communications strategy and plans to support the customers' goals and objectives.
• Manage the customer's communications tools and channels including social media and website content management approaches.
• Write and edit communications artifacts and products for internal and external communications.
• Build and maintain relationships with internal and external stakeholders.
• Identify and refine internal communication frameworks and tactics for future customer engagements and practice growth.
• Manage day-to-day interactions with executive level customers and their stakeholders.
• Coordinate with REI Engagement Manager(s) to sequence priorities and keep the Engagement Manager and other teammates informed on the progress of work, while escalating risks and issues.
• Anticipate customer needs and make recommendations for future initiatives and process improvements.
• Own client deliverables and oversee assigned workstream(s) to ensure high-quality work products are provided on schedule.
• Collaborate with clients to create messaging and content that aligns with the organization's goals and objectives, including the DEIA program.
• Be the primary author on multiple customer-ready deliverables and take ownership of project deliverables, timelines, and requirements.
• Manage work on multiple concurrent projects, ensuring deadlines are met and quality levels are maintained.
• Excel in a team environment to deliver solutions that meet and exceed customer needs.
• Possess exceptional oral, presentation, and written communication skills.
• Thrive in ambiguity and identify win-win solutions for customers, aligning multiple stakeholder requirements and customer needs.
• Manage team members and their work, supporting the Engagement Manager in project/task delivery.
• Supervise and manage the work of team members and provide input towards performance reviews.
• Be a role model, coach, and mentor to staff, sharing information and training colleagues.
• Contribute to ASP's Communication Service Offering and business growth by developing strategies and plans for maturing the service offering.

Requirements

• 5 or more years of relevant experience.
• A bachelor's degree in a relevant field.
• Ability to obtain a Federal clearance.
• Previous experience in initializing, developing, implementing and maturing a Communications Service Offering for a services organization.
• Previous experience in initializing, developing, implementing and a communications strategy and plan at a Departmental level or above.

Nice-to-haves

• A master's degree in a relevant field.
• Previous experience at a consulting or communications firm.
• Previous experience working at or with a federal or state government agency.
• Experience implementing marketing and branding programs and initiatives.
• Experience building and implementing collaboration tools to facilitate communications and knowledge management.