About the position
The Communications Center Dispatcher position at the Madison County Sheriff's Office is a highly responsible role that involves the receipt and transmission of crucial information during critical situations, including life-threatening and hostile scenarios. Dispatchers are the first point of contact for emergency calls and play a vital role in ensuring public safety by effectively communicating with law enforcement, emergency services, and the public. This position requires a calm demeanor and the ability to think quickly under pressure, as dispatchers must assess situations rapidly and relay accurate information to the appropriate responders. The role involves maintaining a courteous and professional attitude towards the public and other agencies, as well as divisions within the Sheriff's Office. Dispatchers will work in a rotating shift schedule, which includes 12-hour shifts from 0600 to 1800, 1800 to 0600, and mid-shift assignments. The position may also require working holidays and weekends, as well as overtime when necessary. Dispatchers must be prepared to handle a variety of duties as assigned by a Communications Supervisor, Undersheriff, or the Sheriff, which may include administrative tasks and other responsibilities related to the communications center. Candidates for this position must meet specific prerequisites, including being at least 18 years of age and possessing a high school diploma or equivalent. Effective communication skills, both verbal and written, are essential, along with the ability to multi-task and demonstrate computer proficiency. Additionally, candidates must have FCIC/NCIC certifications and successfully pass all applications, background checks, oral interviews, drug screenings, and physical examinations. The working environment is indoors in a non-public access facility, which requires the ability to perform under emotionally demanding conditions and may involve physical tasks such as reaching, bending, and standing for extended periods.
Responsibilities
- Receive and transmit crucial information through telephone and radio communications.
- Maintain a courteous and professional attitude toward the public and other agencies.
- Work rotating 12-hour shifts, including day and night assignments.
- Perform any other duties as assigned by a Communications Supervisor, Undersheriff, or the Sheriff.
Requirements
- Must be at least 18 years of age.
- High school diploma or equivalent is required.
- Effective communication skills, both verbally and in writing.
- Ability to multi-task and demonstrate computer knowledge.
- FCIC/NCIC certifications are required.
- Must satisfactorily pass all applications, background checks, oral interviews, drug screenings, and physical examinations.
