Communications Dispatcher - Campus Safety

$40,539 - $46,613/Yr

Azusa Pacific University - Azusa, CA

Full-time - Entry Level

Azusa, CA

Educational Services

About the position

The University Communications Dispatcher at Azusa Pacific University plays a crucial role in providing communication support to campus safety officers and the broader university community. This position involves managing routine and emergency calls, operating specialized dispatch equipment, and ensuring effective communication during critical situations. The dispatcher is expected to maintain a high level of professionalism and customer service while adhering to safety protocols and regulations.

Responsibilities

• Respond to incoming telephone and voice radio calls, including emergency and non-emergency calls.
• Receive and transmit messages using multiple forms of communication.
• Record and concisely communicate descriptions of persons and property.
• Keep on-duty supervisor informed of all calls.
• Maintain a variety of automated records.
• Handle dispatch-related clerical duties.
• Answer inquiries and provide information to the APU community as needed.
• Build and maintain positive relationships with co-workers, faculty/staff, students, vendors, and guests.
• Update the dispatch communication logs and records.
• Attend meetings as assigned.
• Maintain radio communications with safety officers, keeping accurate records of dispatch and emergency communications activity as required by federal law.
• Ensure the proper operation of the radio dispatch center.
• Operate visual and alarmed security systems, and dispatch in medical emergencies.
• Maintain strict confidentiality on all work-related matters.
• Process all radio traffic and assign proper officer response.
• Process and route phone calls, emails, and walk-ins to the proper personnel.
• Assist with various shift and office duties as assigned.
• Responsible for daily electronic timekeeping as it applies to the scope of this position.

Requirements

• High school diploma required; Associate's Degree (AA) or equivalent preferred.
• Must have no criminal record.
• Must possess a current CA driver's license.
• Previous college and/or university campus safety/security/law enforcement experience preferred.
• Knowledge of Dispatch Center operations and professional dispatching is required.
• Must possess all necessary technical skills associated with the Dispatch Center operation systems.
• Must have intrinsic knowledge of Emergency/Disaster Operations.

Nice-to-haves

• Experience in organizational skills.
• Knowledge of laws, regulations, methods, and techniques in area of specialty.
• Skills in the use of first aid procedures.
• Ability to interpret, adapt, and apply guidelines and procedures.

Benefits

• Competitive hourly compensation ranging from $19.49 to $22.41.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.