Communications Dispatcher

Commonwealth of Massachusetts - Framingham, MA

Full-time - Entry Level

Framingham, MA

Administration of Human Resource Programs

About the position

The Communications Dispatcher plays a critical role in emergency management by providing dispatch coverage and communication support during emergencies and non-business hours. This position requires effective communication skills, the ability to multi-task under pressure, and the operation of various communication systems to ensure timely information dissemination during emergency events.

Responsibilities

• Answer telephones and communicate via radio with MEMA staff and other agencies.
• Maintain situational awareness and provide timely information on emergency events to relevant parties.
• Serve as the emergency point of contact for the agency during various emergency situations.
• Operate two-way radios and monitor public safety radio frequencies.
• Follow protocols for emergency notifications and routine agency communications.
• Utilize various equipment for emergency and non-emergency notifications.
• Maintain and update the MEMA electronic duty log and various databases.
• Monitor local, state, and federal radio frequencies for reportable incidents.
• Implement and coordinate requests for support from MEMA's Operations Division.
• Coordinate statewide alerting activities using the Federal National Warning Systems (NAWAS).
• Receive and log requests from communities for emergency services and follow notification procedures.
• Monitor Emergency Management Network (EMnet) for critical warnings and alerts.
• Notify designated agencies during Amber Alerts and monitor their status.
• Prepare and maintain electronic logs and reports using computer systems.
• Respond to inquiries from the public and other agencies as needed.
• Monitor closed circuit video systems for building security.
• Assist with on-the-job training as needed.
• Confer with agency staff and other agencies to exchange information and resolve issues.

Requirements

• At least two years of full-time or equivalent part-time experience in operating radio receiving and transmitting equipment for law enforcement and emergency communications.
• Basic computer knowledge and experience, with a willingness to learn work-related software programs.
• Reliable transportation to and from work or assigned locations.

Nice-to-haves

• An Associate's or higher degree in communications, communications technology, or telecommunications may substitute for required experience.
• Current and valid Massachusetts Motor Vehicle Operators license may be required based on assignment.

Benefits

• Comprehensive employee benefits package including health insurance, retirement plans, and paid time off.