Communications Dispatcher

State of Massachusetts - Framingham, MA

Full-time - Entry Level

Framingham, MA

Executive, Legislative, and Other General Government Support

About the position

The Communications Dispatcher plays a critical role in emergency management by providing dispatch coverage and communication support during emergencies and non-business hours. This position is responsible for maintaining situational awareness, coordinating with various agencies, and ensuring timely information dissemination during emergency events. The dispatcher will operate communication systems, monitor incidents, and serve as the emergency point of contact for the agency.

Responsibilities

• Answer telephones and communicate via radio with MEMA staff and other agencies.
• Maintain situational awareness and provide timely information on emergency events to relevant parties.
• Serve as the emergency point of contact for the agency during various emergency situations.
• Operate two-way radios and monitor public safety radio frequencies.
• Follow protocols for emergency notifications and routine agency communications.
• Utilize various equipment for emergency and non-emergency notifications.
• Maintain and update the MEMA electronic duty log and various databases.
• Monitor local, state, and federal radio frequencies for reportable incidents.
• Implement and coordinate requests for support from MEMA's Operations Division.
• Coordinate statewide alerting activities using the Federal National Warning Systems (NAWAS).
• Receive and log requests from communities for emergency services and follow procedures.
• Monitor Emergency Management Network (EMnet) for critical warnings and alerts.
• Notify designated agencies during Amber Alerts and monitor their status.
• Prepare and maintain electronic logs and reports using computer systems.
• Respond to inquiries from the public and other agencies as needed.
• Monitor closed circuit video systems for building security.
• Assist with on-the-job training as required.
• Confer with agency staff and other agencies to exchange information and resolve issues.

Requirements

• At least two years of full-time or equivalent part-time experience in operating radio receiving and transmitting equipment for law enforcement and emergency communications.
• Basic computer knowledge and experience, with a willingness to learn work-related software and technology systems.
• Ability to work under pressure and multi-task effectively.

Nice-to-haves

• An Associate's or higher degree in communications, communications technology, or telecommunications may substitute for one year of required experience.
• Current and valid Massachusetts Motor Vehicle Operator's license may be required based on assignment.

Benefits

• Comprehensive employee benefits package including health insurance, retirement plans, and paid time off.