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Communications Dispatcher
Mema - Framingham, MA
posted about 2 months ago
About the position
The Communications Dispatcher at the Massachusetts Emergency Management Agency (MEMA) plays a critical role in emergency response and communication. This position is responsible for managing communications during emergencies, including answering calls, operating radios, and coordinating with various agencies to ensure timely information dissemination. The dispatcher must be prepared to work during emergencies, including nights, weekends, and holidays, to maintain 24-hour coverage and support agency operations.
Responsibilities
- Answer telephones and communicate via radio with MEMA staff and other agencies.
- Maintain situational awareness and provide timely information on emergency events to relevant parties.
- Serve as the emergency point of contact for the agency during various emergency situations.
- Operate two-way radios and monitor public safety radio frequencies.
- Follow protocols for emergency notifications and routine agency communications.
- Utilize various equipment for emergency and non-emergency notifications.
- Maintain and update the MEMA electronic duty log and various databases.
- Monitor local, state, and federal radio frequencies for reportable incidents.
- Implement and coordinate requests for support from MEMA's Operations Division.
- Receive and log requests from communities for emergency services and follow procedures accordingly.
- Monitor Emergency Management Network for critical warnings and alerts.
- Prepare and maintain electronic logs and reports using computer systems.
- Respond to inquiries from the public and other agencies as needed.
- Monitor building security systems and check personnel in and out after hours.
Requirements
- At least two years of full-time or equivalent part-time experience in operating radio communication equipment for law enforcement and emergency communications.
- An Associate's degree in communications, communications technology, or telecommunications may substitute for one year of experience.
- Basic computer knowledge and experience, with a willingness to learn new software and technology systems.
Nice-to-haves
- Experience in emergency management or public safety communications.
- Familiarity with Federal Communications Commission (FCC) regulations and guidelines.
Benefits
- On-the-job training
- Comprehensive employee benefits package
- Equal Opportunity Employer
- Support for diversity and inclusion in the workplace
