Communications Dispatcher

State of Massachusetts - Framingham, MA

Full-time - Entry Level

Framingham, MA

Executive, Legislative, and Other General Government Support

About the position

The Communications Dispatcher plays a critical role in emergency management by providing dispatch coverage and communication support during emergencies. This position requires the ability to operate various communication systems, maintain situational awareness, and coordinate responses to incidents affecting public safety. The dispatcher serves as the emergency point of contact for the agency, ensuring timely information dissemination and effective communication with multiple agencies and the public.

Responsibilities

• Answer telephones and communicate via radio with MEMA staff and other agencies.
• Maintain situational awareness and provide timely information on emergency events to relevant parties.
• Operate two-way radios and monitor public safety radio frequencies.
• Follow protocols for emergency notifications and routine agency communications.
• Utilize various equipment for emergency and non-emergency notifications.
• Maintain and update the MEMA electronic duty log and various databases.
• Monitor local, state, and federal radio frequencies for reportable incidents.
• Coordinate statewide alerting activities utilizing the Federal National Warning Systems (NAWAS).
• Receive and log requests from communities for emergency services and follow notification procedures.
• Implement the Fire & Ambulance Mobilization Tracking System (FAMTRAC) during activations.
• Monitor Emergency Management Network (EMnet) for critical warnings and alerts.
• Notify designated agencies during Amber Alerts and monitor their status.
• Prepare and maintain electronic logs and reports using computer systems.
• Respond to inquiries from the public and other agencies.
• Monitor closed circuit video systems for building security.
• Assist with on-the-job training as needed.
• Confer with agency staff and other agencies to exchange information and resolve issues.

Requirements

• At least two years of full-time or equivalent part-time experience in operating radio receiving and transmitting equipment for law enforcement and emergency communications.
• Basic computer knowledge and experience, with a willingness to learn work-related software programs.
• A current and valid Massachusetts Motor Vehicle Operators license may be required based on assignment.

Nice-to-haves

• An Associate's or higher degree in communications, communications technology, or telecommunications may substitute for required experience.

Benefits

• Comprehensive employee benefits package including health insurance, retirement plans, and paid time off.