Communications Manager

JPMorgan Chase - New York, NY

Full-time - Mid Level

New York, NY

Credit Intermediation and Related Activities

About the position

Corporate and Firmwide Employee Communications is an integral function within JPMorgan Chase, focused on reinforcing our culture and keeping employees informed and engaged with the firm's priorities and diverse businesses. The team acts as a trusted advisor to senior leaders, key stakeholders, and other communications managers across the company, utilizing a variety of engagement channels and tools. These include the corporate intranet, various employee newsletters, digital signage, email messages, internal exhibits, learning sessions, and both large and small employee events. As a Communications Manager, you will take on the challenge of managing corporate communications for our Corporate Center, Technology Centers, and Market Leadership Teams (MLT) in the Northeast, as well as the firm's headquarters market. In this role, you will be responsible for developing and executing a robust communications and engagement plan aimed at leading employee engagement and awareness of corporate and location-specific initiatives. You will collaborate with multiple internal partners to develop communications, support campus and community initiatives and events, manage location-specific communication channels, and contribute content locally, regionally, and globally. Additionally, there will be opportunities to help shape local community and cross-location initiatives, ensuring that all communications align with the firm's strategic objectives and cultural values.

Responsibilities

• Manage communications needs, capabilities, and channels and build and execute robust communication plans that keep employees informed about on-campus news/events, planned refurbishments, employee development programs, and community service efforts.
• Recommend communication solutions that support service, operational, and cultural objectives.
• Shape and drive cross-location and cross-LOB communication programs.
• Measure the effectiveness of communications messages, channels, and programs, as well as the overall 'pulse' on the market.
• Manage a variety of communications, including executive messages and presentations, location reference/marketing materials, building/facility announcements, and more.
• Manage location-specific communication channels, including intranet pages/sites, broadcast email, newsletters, internal communications/collaboration platforms, and digital signage, and contribute content to other firmwide channels.
• Manage relationships and maintain strong partnerships with Location and Technology Center Leaders, Location and Technology Center Managers, Market Leadership Teams, Global Real Estate, Global Amenities Services, Internal workstreams, business resource groups, and other key location stakeholders.

Requirements

• 7+ years of experience in internal corporate communications.
• Self-starter who can manage multiple projects, stakeholders, and deadlines while delivering high-quality products.
• Outstanding judgment and interpersonal skills, including partnering effectively with all levels of employees across the company.
• Ability to manage and influence without direct authority; navigates well.
• Superb strategic planning, writing, editing, execution, and organizational skills.
• Proficiency with SharePoint, Microsoft Office, Adobe, and similar applications.
• Experience with intranet design, content development, and collaboration tools.
• Occasional travel to locations covered is a requirement of this role.

Nice-to-haves

• Journalism background is a plus.
• Familiarity with the basics of video production - shooting, editing, etc. - is a plus.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Discretionary incentive compensation based on firm performance and individual achievements.