Communications & Membership Manager

Country Club - Newton, MA

Full-time - Mid Level

Newton, MA

Amusement, Gambling, and Recreation Industries

About the position

The Communications & Membership Manager plays a pivotal role in enhancing the member experience at The Country Club by overseeing all communications and membership initiatives. This position is responsible for managing the Senior Communications Coordinator, who designs and implements member communications that promote the club's sporting activities, services, facilities, and membership benefits. The Communications & Membership Manager serves as the primary liaison to the Admissions Committee, ensuring confidentiality and effective management of all candidates in the membership pipeline. This leadership role requires a blend of creativity, attention to detail, and a commitment to preserving the social and interactive nature of the club while promoting technology where appropriate. In this role, the Communications & Membership Manager will lead the crafting and dissemination of engaging communications across various platforms, including digital, video, social media, and print media. Upholding the club's brand and values is essential, as is the ability to evaluate and manage the annual communications calendar. The manager will oversee digital marketing efforts for all departments, which includes creating web and print content, newsletters, and managing the club's social media accounts. Additionally, the role involves photography and videography for marketing content, ensuring that all visual materials align with the club's branding. The manager will also support the leadership team by guiding all departments in providing content for communications and preparing presentations. As the liaison to the Admissions Committee, the manager will manage the database of candidates and lead new member orientations. This position requires strong organizational skills, the ability to work independently and collaboratively, and a passion for enhancing the member experience through effective communication strategies.

Responsibilities

• Oversee the Senior Communications Coordinator and all member communications.
• Serve as the primary liaison to the Admissions Committee, managing the membership pipeline.
• Lead the crafting and dissemination of engaging communications to members, employees, and the community.
• Uphold the Club's brand and values in all communications.
• Manage the annual communications calendar and evaluate its effectiveness.
• Supervise digital marketing efforts across all departments, including web and print content.
• Create and distribute weekly and monthly newsletters and targeted emails.
• Manage the Club App and push notifications for members.
• Oversee the club's social media accounts, including Instagram and LinkedIn.
• Plan and organize club event photography in coordination with the Events Team.
• Support all departments in providing content for email, website, social media, and print communications.
• Lead monthly New Member Orientations and serve as a liaison for current and prospective members.
• Act as the primary contact for club committees and manage their communication portal.

Requirements

• 3-5 years of communications or marketing experience, ideally in a leadership role.
• Experience with website development/maintenance, social media content, and newsletters.
• Proven ability to develop and implement a marketing and communications plan.
• Highly organized and detail-oriented with strong project management skills.
• Ability to work independently and collaboratively with various stakeholders.
• Creative, innovative, and analytical thinker with high energy and adaptability.
• Proficiency in AP Style, Adobe Suite, HTML, MS Office, iWork, Zoom, and FTP Clients.
• Experience in an office or private club environment.

Nice-to-haves

• Experience with Club Management Software such as Jonas Encore or MembersFirst, Inc.
• Creative writing skills and additional marketing experience.